Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Martinsburg (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunities

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience.

You will drive store performance through customer experience and daily sales while maintaining brand standards on the sales floor. Responsibilities include opening/closing routines, operating POS, fulfilling Omni-Channel orders, maintaining displays, and protecting store assets.

Qualifications

• Minimum high school diploma or GED preferred.
• Retail supervisory/leadership experience preferred but not required.
• Strong customer focus and interpersonal skills required.

Responsibilities

• Guide and coach Brand Reps and Stock Associates on floor operations.
• Perform opening and closing routines and operate POS.
• Fulfill Omni-Channel orders and maintain visual displays.
• Drive sales through product knowledge and brand awareness.
• Protect store assets and conduct inventory control.
• Represent the Abercrombie & Fitch brand and uphold company values.

Skills

Customer service

Leadership

Product knowledge

Communication skills

Visual merchandising

Sales-driven

Analytical skills

Adaptability

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience.

You will drive store performance through customer experience and daily sales while maintaining brand standards on the sales floor. Responsibilities include opening/closing routines, operating POS, fulfilling Omni-Channel orders, maintaining displays, and protecting store assets.