Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Ashley (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience. You will drive sales, coach the team, and keep store operations running smoothly on the floor.

The role is part of the store leadership team, focusing on customer experience, merchandising, and achieving daily sales targets. Strong communication and a passion for fashion are essential.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Open and Close Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Communication skills

Interpersonal skills

Customer focus

Energetic & assertive

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience. You will drive sales, coach the team, and keep store operations running smoothly on the floor.

The role is part of the store leadership team, focusing on customer experience, merchandising, and achieving daily sales targets. Strong communication and a passion for fashion are essential.