Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Kansas City (KS); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Merchandise Discount

Training and Development

Career Advancement Opportunities

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and strong daily sales performance.

You will lead on-floor operations, coach team members, and drive customer engagement while upholding our brand standards and sales goals. This role emphasizes teamwork, energy, and proactive service.

Qualifications

• High School Diploma or G.E.D. preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required; leadership experience is preferred.
• Maintain a strong customer focus and demonstrate interpersonal skills.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic & outgoing

Initiative

Adaptability

Education

High school diploma

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and strong daily sales performance.

You will lead on-floor operations, coach team members, and drive customer engagement while upholding our brand standards and sales goals. This role emphasizes teamwork, energy, and proactive service.