Floor Lead: Customer Experience & Team Coach

A&F Stores, Inc.; Liberty Center (OH); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Payroll benefits aligned with culture

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate potential

Training and Development

Global team appreciation

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to act as floor supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience.

You will lead daily operations on the sales floor, support omni-channel orders, and ensure brand standards while driving sales and customer satisfaction. You will collaborate with the store leadership team to optimize visual displays, analyze daily reports, protect assets, and uphold company culture.

Qualifications

• High School Diploma / GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Adaptable and flexible; able to balance multiple tasks.
• Engaged in proactive thinking and a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Adaptability

Initiative

Team leadership

Education

High School Diploma / GED preferred

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a part-time Key Lead to act as floor supervisor, guiding Brand Reps and Stock Associates to deliver a quality in-store experience.

You will lead daily operations on the sales floor, support omni-channel orders, and ensure brand standards while driving sales and customer satisfaction. You will collaborate with the store leadership team to optimize visual displays, analyze daily reports, protect assets, and uphold company culture.