Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Fort Lauderdale (FL); Hybrid; USD 21,000 - 23,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate

Training and Development

Global Team

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to ensure an exceptional in-store experience. You will act as Floor Supervisor, coach brand reps and stock associates, and drive store performance on the floor through customer experience and daily sales goals.

Responsibilities include opening/closing routines, operating POS, fulfilling OMNI orders, visual merchandising, and protecting assets. The role emphasizes adaptability, strong communication, and energetic leadership.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required.
• Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Adaptability

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a part-time Key Lead to ensure an exceptional in-store experience. You will act as Floor Supervisor, coach brand reps and stock associates, and drive store performance on the floor through customer experience and daily sales goals.

Responsibilities include opening/closing routines, operating POS, fulfilling OMNI orders, visual merchandising, and protecting assets. The role emphasizes adaptability, strong communication, and energetic leadership.