Floor Lead - Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Midkiff (WV); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement opportunities

Brand affiliate opportunities

Training and development

Inclusive team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead who will act as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations. This role focuses on delivering an excellent customer experience and achieving daily sales targets on the shop floor.

The Key Lead participates in the store leadership team, coaching teammates, and ensuring brand standards, while supporting inventory, visuals, and omni-channel fulfillment to boost performance.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; leading groups is preferred.

Responsibilities

• Open and close store routines.
• Operate register/POS systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect store assets and conduct inventory control.
• Represent the brand and uphold company culture.

Skills

Customer service

Communication

Leadership potential

Education

High School diploma/G.E.D.

Retail experience

Job description

Abercrombie & Fitch Co. is seeking a Key Lead who will act as the Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations. This role focuses on delivering an excellent customer experience and achieving daily sales targets on the shop floor.

The Key Lead participates in the store leadership team, coaching teammates, and ensuring brand standards, while supporting inventory, visuals, and omni-channel fulfillment to boost performance.