Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Spain, SL; McLean (VA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunity

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead on the store floor to supervise Brand Reps and Stock Associates, ensuring smooth operations and a customer-first shopping experience. You will drive sales while maintaining brand standards and visual merchandising across the floor.

Schedule involves 12–16 hours per week with weekend and holiday availability; peak periods may require more hours. Responsibilities include opening/closing, POS use, omni-channel orders, and protecting store assets.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Leadership experience

Fashion trend knowledge

Initiative and confidence

Adaptability

Detail oriented

Strong work ethic

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead on the store floor to supervise Brand Reps and Stock Associates, ensuring smooth operations and a customer-first shopping experience. You will drive sales while maintaining brand standards and visual merchandising across the floor.

Schedule involves 12–16 hours per week with weekend and holiday availability; peak periods may require more hours. Responsibilities include opening/closing, POS use, omni-channel orders, and protecting store assets.