Floor Lead: Customer Experience & Sales Coach

A&F Stores, Inc.; Chicago (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Merchandise Discount

Quarterly Sales Incentive Bonus

Career Advancement

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure in-store excellence and lead Brand Reps and Stock Associates on the floor. You will guide operations, coach the team, and drive daily sales while upholding brand values.

Responsibilities include opening/closing routines, POS transactions, omni-channel fulfillment, maintaining visual displays, and analyzing store performance to inform decisions. Availability includes weekends and holidays.

Qualifications

• Demonstrate strong customer focus.
• Exhibit exceptional interpersonal and communication skills.
• Show awareness of current fashion trends.

Responsibilities

• Open/close routines.
• Operate register and POS systems.
• Fulfill omni-channel orders.
• Drive sales through product knowledge and brand awareness.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect assets and manage inventory.
• Represent the brand and uphold company culture.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic

Initiative

Adaptability

Multi-tasking

Education

High School Diploma / GED preferred

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure in-store excellence and lead Brand Reps and Stock Associates on the floor. You will guide operations, coach the team, and drive daily sales while upholding brand values.

Responsibilities include opening/closing routines, POS transactions, omni-channel fulfillment, maintaining visual displays, and analyzing store performance to inform decisions. Availability includes weekends and holidays.