Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Spain, SL; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement

Brand affiliate opportunities

Training and development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to support the store leadership team on the floor, coaching Brand Reps and Stock Associates to ensure strong customer experiences and daily sales. Schedule varies, with at least 12–16 hours weekly and required weekend availability.

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, product knowledge display, and asset protection. Previous supervisory experience is preferred but not required.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; leading groups or teams is preferred.
• Maintain a strong customer focus and exceptional interpersonal skills.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Retail experience

Team leadership

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to support the store leadership team on the floor, coaching Brand Reps and Stock Associates to ensure strong customer experiences and daily sales. Schedule varies, with at least 12–16 hours weekly and required weekend availability.

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, product knowledge display, and asset protection. Previous supervisory experience is preferred but not required.