Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Naperville (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate program

Training and Development

Job summary

Abercrombie & Fitch Co. is hiring a Key Lead to supervise on the sales floor, coach Brand Reps and stock associates, and drive store performance through customer experience and daily sales goals.

The role supports opening/closing routines, POS operations, Omni Channel orders, and visual merchandising while maintaining brand standards and company culture. Part-time schedule includes weekend availability.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience preferred.
• Experience leading groups or teams preferred.
• Maintain strong customer focus.
• Strong interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing and assertive.
• Take initiative and adapt quickly.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill Omni Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic and assertive

Adaptability

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is hiring a Key Lead to supervise on the sales floor, coach Brand Reps and stock associates, and drive store performance through customer experience and daily sales goals.

The role supports opening/closing routines, POS operations, Omni Channel orders, and visual merchandising while maintaining brand standards and company culture. Part-time schedule includes weekend availability.