Floor Lead: Coach Brand Reps, Elevate Customer Experience

Abercrombie & Fitch Spain, SL; Burlington (MA); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career Advancement Opportunities

Brand Affiliate Opportunity

Training and Development

Global Team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience by acting as Floor Supervisor and guiding Brand Reps and Stock Associates. You will support store performance on the floor through customer experience and daily sales goals.

The role requires 12–16 hours weekly with weekend availability and peak-time hours. A strong customer focus, excellent interpersonal and communication skills, and a proactive, adaptable attitude are essential.

Qualifications

• High school diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required, but leading groups is a plus.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing and assertive.
• Take initiative and show confidence.
• Demonstrate adaptability and flexibility.
• Balance multiple tasks while staying detail oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness to drive sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication

Fashion knowledge

Initiative

Adaptability

Leadership potential

Detail-oriented

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to ensure a quality in-store experience by acting as Floor Supervisor and guiding Brand Reps and Stock Associates. You will support store performance on the floor through customer experience and daily sales goals.

The role requires 12–16 hours weekly with weekend availability and peak-time hours. A strong customer focus, excellent interpersonal and communication skills, and a proactive, adaptable attitude are essential.