Floating Patient Services Associate — Healthcare Front Desk

Neighborcare Health Career; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Retirement plan

Job summary

Neighborcare Health in Seattle seeks a Float Patient Services Representative to provide coverage across clinics in the Seattle region and the Georgetown Patient Contact Center. You will greet patients, check in and schedule appointments, and serve as the first contact for families, supporting care coordination.

As a key member of the clinic team, you’ll assist with front-desk tasks, verify insurance, collect co-pays, and help maintain accurate patient information in the EHR.

Qualifications

• High School diploma or GED
• One (1) year of customer service experience

Responsibilities

• Warmly greet patients and their families as they arrive in the clinic.
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.
• Check in patients, including providing appropriate forms and collecting updated patient information to enter into the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains patient waiting areas, office files, and front-desk areas in an organized and neat manner.
• Prepares charts and accounts daily as applicable.
• Checks insurance eligibility and scans Medicaid, Medicare and private insurance cards.
• Collects co-pays and fees as needed, including closeout of drawer at end of day.
• Provides registration form and instructions to new patients and those not seen in last year
• Schedules walk-in patients for same day appointments.
• Connects patients to insurance eligibility services, as needed.
• Explains sliding scale policy to self-pay patients, verifies income information; entering it into EHR.
• Other duties as assigned.

Skills

Customer service

Education

High School diploma or GED

Job description

Neighborcare Health in Seattle seeks a Float Patient Services Representative to provide coverage across clinics in the Seattle region and the Georgetown Patient Contact Center. You will greet patients, check in and schedule appointments, and serve as the first contact for families, supporting care coordination.

As a key member of the clinic team, you’ll assist with front-desk tasks, verify insurance, collect co-pays, and help maintain accurate patient information in the EHR.