Lead Patient Services Specialist — Front Desk Pro

Neighborcare Health; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid time off & paid holidays

Retirement with contribution match

Life & AD&D, pet insurance

Employee assistance program, & more!

Job summary

Neighborcare Health in Seattle, WA is seeking a Patient Services Representative (PSR) to warmly greet and check in medical and dental patients at appointment times and to schedule follow-up visits. You will be the first point of contact and provide information, helping with forms in the EHR.

As part of the clinic team, you will support population health, care coordination, and entry of patient data, while assisting with insurance verification and co-pays. Bilingual abilities are a plus.

Qualifications

• Minimum one year of customer service experience.
• Bilingual skills are a plus.

Responsibilities

• Warmly greet patients and their families as they arrive in the clinic.
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.
• Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Prepares charts and accounts on a daily basis as applicable.
• Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards.
• Collects co-pays and fees as needed, including closeout of drawer at the end of the day.
• Provides registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary.
• Schedules walk-in patients for same day appointments.
• Connects patients to insurance eligibility services, as needed.
• Explains Neighborcare’s sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records.

Skills

Customer service

Education

High School diploma or GED

Job description

Neighborcare Health in Seattle, WA is seeking a Patient Services Representative (PSR) to warmly greet and check in medical and dental patients at appointment times and to schedule follow-up visits. You will be the first point of contact and provide information, helping with forms in the EHR.

As part of the clinic team, you will support population health, care coordination, and entry of patient data, while assisting with insurance verification and co-pays. Bilingual abilities are a plus.