Patient Services Representative - Float Casual

Neighborcare Health Career; Seattle (WA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Retirement plan

Job summary

Neighborcare Health in Seattle seeks a Float Patient Services Representative to provide coverage across clinics in the Seattle region and the Georgetown Patient Contact Center. You will greet patients, check in and schedule appointments, and serve as the first contact for families, supporting care coordination.

As a key member of the clinic team, you’ll assist with front-desk tasks, verify insurance, collect co-pays, and help maintain accurate patient information in the EHR.

Qualifications

• High School diploma or GED
• One (1) year of customer service experience

Responsibilities

• Warmly greet patients and their families as they arrive in the clinic.
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.
• Check in patients, including providing appropriate forms and collecting updated patient information to enter into the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains patient waiting areas, office files, and front-desk areas in an organized and neat manner.
• Prepares charts and accounts daily as applicable.
• Checks insurance eligibility and scans Medicaid, Medicare and private insurance cards.
• Collects co-pays and fees as needed, including closeout of drawer at end of day.
• Provides registration form and instructions to new patients and those not seen in last year
• Schedules walk-in patients for same day appointments.
• Connects patients to insurance eligibility services, as needed.
• Explains sliding scale policy to self-pay patients, verifies income information; entering it into EHR.
• Other duties as assigned.

Skills

Customer service

Education

High School diploma or GED

Job description

Posting Details

Posted on September 11, 2026

Locations

Showing 1 location Seattle, WA 98144, USA

• On-site
• Clinical Support
• Full-Time
• Requisition #: PATIE005775
• Supervisor : Aron Kifle

Description

Purpose

The Float Patient Services Representative (PSR) provides coverage support to front desk operations in Neighborcare clinics located across the Seattle region as well as for the Patient Contact Center located in Georgetown. Float PSRs can be assigned to different medical and/or dental locations on a daily or weekly basis, depending on where their services are needed most. The PSR will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high-quality patient care.

Benefits

• Retirement plan

Compensation

• The target wage range for this position is $23.21 per hour to $29.19 per hour.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.
• Union: SEIU 1199 NW

In this position you will:

• Warmly greet patients and their families as they arrive in the clinic.
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.
• Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Prepares charts and accounts on a daily basis as applicable.
• Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards.
• Collects co-pays and fees as needed, including closeout of drawer at the end of the day.
• Provides registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary
• Schedules walk-in patients for same day appointments.
• Connects patients to insurance eligibility services, as needed.
• Explains Neighborcare’s sliding scale policy to self-pay patients, verify income information; entering it appropriately into electronic health records.
• Other duties as assigned.

Required qualifications

• High School diploma or GED
• One (1) year of customer service experience

Preferred qualifications

• One (1) year of healthcare experience
• Bilingual skills

About Neighborcare Health

Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here.

The full job description is available upon request.

Education

High School or better.

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.