Floating Branch Banking Consultant - Client Solutions Pro

Flagstar; Grass Lake Charter Township (MI); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Flagstar Bank in Jackson, MI seeks a Branch Banking Client Consultant II - Float who travels between branches to deliver high-quality financial services, resolve customer concerns, and present product details to meet clients' financial goals.

The role emphasizes client management, retention, and introductions to mortgage and business banking partners, with increasing lending and basic investment interactions.

Qualifications

• High School diploma or equivalent (GED/HiSET/TASC) or foreign equivalent.
• Minimum 4–5 years in customer service and sales in financial services.
• Ability to train and mentor others on products and procedures.
• Excellent communication and relationship-building skills.
• Experience with digital products and self-service technologies preferred.

Responsabilités

• Sales Performance: Support growth targets in deposits, loans, and non-interest income.
• Client Experience: Introduce clients to the right specialists for mortgages and business banking.
• Provide excellent client experiences by resolving questions and issues promptly.
• Execute sales and service transactions accurately and compliantly.
• Handle moderately complex projects and additional duties as needed.

Connaissances

Customer service

Sales experience

Mentoring

Training

Formation

High School / GED

Description du poste

Flagstar Bank in Jackson, MI seeks a Branch Banking Client Consultant II - Float who travels between branches to deliver high-quality financial services, resolve customer concerns, and present product details to meet clients' financial goals.

The role emphasizes client management, retention, and introductions to mortgage and business banking partners, with increasing lending and basic investment interactions.