Float Branch Banking Consultant II - Elevate Client Experience

Flagstar; New York (NY); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Comprehensive leave program

Job summary

Flagstar is seeking a Branch Banking Client Consultant II - Float to travel between Brooklyn area branches, delivering high-quality financial services and educating clients on bank products. You will focus on client management and retention, while introducing clients to Mortgage and Business Banking specialists to help meet financial goals.

The role adds more lending and basic investment interactions and engages in complex banking conversations with customers, with opportunity to advance within

Qualifications

• Minimum 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and procedures.
• Experience with digital products and self-service technologies preferred.

Responsibilities

• Support sales to meet growth targets and connect clients to the right specialists.
• Resolve account questions, problems, and complaints with timely research and communication.
• Execute banking transactions accurately and compliantly; limit controllable losses.

Skills

Customer service

Sales experience

Mentoring / training

Communication

Digital product familiarity

Education

High School diploma or equivalent

Job description

Flagstar is seeking a Branch Banking Client Consultant II - Float to travel between Brooklyn area branches, delivering high-quality financial services and educating clients on bank products. You will focus on client management and retention, while introducing clients to Mortgage and Business Banking specialists to help meet financial goals.

The role adds more lending and basic investment interactions and engages in complex banking conversations with customers, with opportunity to advance within