Float Teller — Digital Concierge & Branch Support

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Buffalo, NY is seeking a Float Teller to support branch staff across multiple locations. You will handle a broad range of transactions, provide guidance on digital tools, balance cash, and uphold service standards while maintaining risk controls.

This role emphasizes empathy, flexibility, and teamwork in a fast-paced retail banking environment. Travel between branches, strong communication, and attention to detail are essential.

Qualifications

• High school diploma or GED required.
• Excellent verbal and interpersonal communication skills.
• Ability to travel between branches as needed.
• Proficient with internet-based tools and banking software.

Responsibilities

• Provide exceptional customer service and educate customers on digital tools.
• Balance and process customer transactions accurately and efficiently.
• Assist with lobby management and greet customers in a welcoming manner.
• Log customer complaints and escalate when needed; handle account service issues to resolution.
• Support branch-related operations (cash ordering, vault, ATMs, wires) and comply with AML/KYC policies.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Internet proficiency

Travel flexibility

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Buffalo, NY is seeking a Float Teller to support branch staff across multiple locations. You will handle a broad range of transactions, provide guidance on digital tools, balance cash, and uphold service standards while maintaining risk controls.

This role emphasizes empathy, flexibility, and teamwork in a fast-paced retail banking environment. Travel between branches, strong communication, and attention to detail are essential.