Float Teller: Mobile Branch Support & Digital Demos

M&T Bank Corporation; Wethersfield (CT); Hybrid; USD 36,000 - 48,000; Full time

Job summary

M&T Bank Corporation is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management and accurate processing of transactions. The role involves frequent travel between branches within a designated area to support staff and service levels.

You will balance transactions, log issues, and guide customers to the right banking partners while complying with AML/KYC procedures. Strong communication and time-management skills are essential.

Qualifications

• Minimum 6 months customer service experience including data entry or cash handling
• Ability to travel between branches as needed
• Proven verbal communication skills
• Proven interpersonal skills
• Proven exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to customer service standards and provide differentiated experiences
• Educate customers through digital demonstrations; identify self-service opportunities
• Engage in lobby management and address customer needs
• Balance and process customer transactions accurately per policy
• Log and resolve customer complaints; escalate when needed
• Introduce customers to appropriate banking partners for opportunities
• Handle branch operations like cash ordering, vault, ATM and wires
• Process customer/account maintenance accurately
• Complete AML/KYC duties and stay compliant with policies

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organized

Prioritization

Tech savvy

Education

High school diploma or equivalent

Job description

M&T Bank Corporation is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management and accurate processing of transactions. The role involves frequent travel between branches within a designated area to support staff and service levels.

You will balance transactions, log issues, and guide customers to the right banking partners while complying with AML/KYC procedures. Strong communication and time-management skills are essential.