Float Teller — Branch Service & Digital Banking Expert

M&T Bank; Snyder (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller in Snyder, NY to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role requires traveling between branches within the designated area to support staff and customers.

Responsibilities include balancing cash, addressing customer needs, and promoting banking solutions while maintaining compliance with Bank Policy and regulatory requirements.

Qualifications

• 1+ year in customer service or cash handling preferred.
• Ability to travel between branches as needed.
• Strong verbal and interpersonal communication.
• Able to balance multiple tasks while maintaining accuracy.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers to address needs.
• Balance and process customer transactions accurately and efficiently.
• Log and resolve customer complaints in the proper system.
• Transition sales opportunities to banking partners as appropriate.
• Perform branch operations such as cash handling, vault, and wires.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Tech savvy

Education

High school diploma or GED

Tools

Internet proficiency

Job description

M&T Bank is seeking a Float Teller in Snyder, NY to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. The role requires traveling between branches within the designated area to support staff and customers.

Responsibilities include balancing cash, addressing customer needs, and promoting banking solutions while maintaining compliance with Bank Policy and regulatory requirements.