Float Teller: Branch Concierge & Digital Experience

M&T Bank; Hanover (York County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and transactional processing. You will travel between branches to assist staff and ensure accurate cash handling and service delivery.

The role emphasizes empathy, risk-aware decisions, and adherence to bank policies to promote customer satisfaction and brand integrity.

Qualifications

• High school diploma or GED required or equivalent.
• 6 months customer service experience preferred.
• Ability to travel between branches as needed.

Responsibilities

• Adhere to customer service standards and deliver solutions that meet customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greeting customers and addressing immediate needs.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Time management

Prioritization

Internet proficiency

Bilingual

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller to support branch customer experience through digital engagement, lobby management, and transactional processing. You will travel between branches to assist staff and ensure accurate cash handling and service delivery.

The role emphasizes empathy, risk-aware decisions, and adherence to bank policies to promote customer satisfaction and brand integrity.