Float Patient Services Specialist | Front Desk & Scheduling

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Aurora Health Care is seeking a front desk receptionist to greet patients, collect co-pays, and manage registrations at our Milwaukee facility. You will verify insurance, schedule appointments, and help patients navigate the visit process, ensuring accurate records and smooth workflow.

The role emphasizes strong customer service, clear communication, and basic computer skills to handle office tasks, appointments, and patient communications in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills.
• Basic computer proficiency including MS Office and email.

Responsibilities

• Greet patients and visitors and respond to routine information requests.
• Register patients; verify insurance and collect payments.
• Schedule appointments and coordinate cancellations or additions.
• Update insurance and demographic information as needed.
• Ensure accurate patient information and comply with payer requirements.
• Assist patients with directions and transportation needs; provide support as required.
• Close visits: check out patients and schedule follow-ups; provide visit summaries.
• File or retrieve patient information and complete required forms.

Skills

Customer service

Communication

Data entry

Keyboarding speed

Organization

Attention to detail

Teamwork

Education

High School graduate

Tools

Microsoft Office

Email

Job description

Aurora Health Care is seeking a front desk receptionist to greet patients, collect co-pays, and manage registrations at our Milwaukee facility. You will verify insurance, schedule appointments, and help patients navigate the visit process, ensuring accurate records and smooth workflow.

The role emphasizes strong customer service, clear communication, and basic computer skills to handle office tasks, appointments, and patient communications in a fast-paced environment.