Patient Services & Insurance Verification Specialist

Aurora Health Care; Green Bay (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Aurora Health Care is seeking a Patient Access Representative to greet patients, verify demographics and insurance, collect payments, and coordinate financial assistance as needed.

The role emphasizes accurate registration, effective communication, and adherence to Medicare/Medicaid policies. Proficiency with EPIC and office software is favored, with a focus on smooth patient flow and high-quality service.

Qualifications

• High school diploma required.
• Typically 1 year of customer service or clerical/office experience.
• Knowledge of Medicare/Medicaid guidelines and insurance pre-certification is beneficial.
• Experience with EPIC EMR and verification tools is preferred.

Responsibilities

• Greet and check in patients; collect and verify registration data and patient responsibility.
• Verify insurance benefits and inform patients about payment expectations at service time.
• Refer patients to Financial Advocate for assistance and coordinate financial responsibilities.
• Manage patient flow and scheduling; assist with onboarding and EPIC work queues.
• Maintain professional patient relations and reference Medicare/Medicaid guidelines.

Skills

Customer service

Communication

Problem solving

HIPAA knowledge

Attention to detail

Education

High School Diploma

Tools

EPIC EHR

Insurance verification tools

Microsoft Office

Internet Explorer

Phone systems

Job description

Aurora Health Care is seeking a Patient Access Representative to greet patients, verify demographics and insurance, collect payments, and coordinate financial assistance as needed.

The role emphasizes accurate registration, effective communication, and adherence to Medicare/Medicaid policies. Proficiency with EPIC and office software is favored, with a focus on smooth patient flow and high-quality service.