Patient Concierge & EHR Intake Specialist

Aurora Health Care; Fond du Lac (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Aurora Health Care in Fond du Lac, WI is seeking a detail‑oriented Patient Access representative to register patients, verify demographics and insurance, collect payments, and maintain confidentiality under HIPAA. The role requires greeting visitors, guiding them, and communicating health insurance information clearly.

You will use EPIC EMR, insurance verification tools, and Microsoft Office; handle high volumes, multitask, and adhere to security standards while delivering excellent service.

Qualifications

• High School graduate required.
• Ability to work in a high‑volume, fast‑paced environment with many interruptions.

Responsibilities

• Create and verify patient check‑in information and registrations.
• Obtain and verify demographic, guarantor, and insurance details; collect co‑pays.
• Maintain confidentiality per HIPAA and advise patients on insurance coverage.

Skills

Customer service

Attention to detail

Communication skills

HIPAA compliance

multitasking

Organizational skills

Problem solving

Professional demeanor

Education

High School Graduate

Tools

EPIC electronic medical record

Insurance verification tools

Microsoft Office

Internet/Phone technology

Job description

Aurora Health Care in Fond du Lac, WI is seeking a detail‑oriented Patient Access representative to register patients, verify demographics and insurance, collect payments, and maintain confidentiality under HIPAA. The role requires greeting visitors, guiding them, and communicating health insurance information clearly.

You will use EPIC EMR, insurance verification tools, and Microsoft Office; handle high volumes, multitask, and adhere to security standards while delivering excellent service.