Patient Experience & Billing Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Aurora Medical Group in Milwaukee, WI is seeking a Patient Service Representative to join the ambulatory care team and provide efficient, friendly front-desk support for patients and providers. You will handle scheduling, registration and billing, ensure accurate patient information, and help maintain medical records.

This role emphasizes high-volume accuracy and compassionate service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients arriving for appointments or calling for information.
• Ensures entry at time of service of billing information and accurate follow-up on missing information.
• Maintains accurate and timely medical records in the patient accounting system.

Skills

Customer service experience

Handling difficult callers

Education

High school diploma or equivalent

Job description

Aurora Medical Group in Milwaukee, WI is seeking a Patient Service Representative to join the ambulatory care team and provide efficient, friendly front-desk support for patients and providers. You will handle scheduling, registration and billing, ensure accurate patient information, and help maintain medical records.

This role emphasizes high-volume accuracy and compassionate service in a fast-paced environment.