Patient Access Specialist - Welcoming Front Desk

Froedtert Health; Milwaukee (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Career development opportunities

Academic partnership with MCW

Referral bonuses

403b retirement plan

Medical, Dental, Vision, Life, STD/LDI

Employee assistance programs and more

Job summary

Froedtert Health in Milwaukee is seeking a Patient Access Service Representative (PASR) to deliver an exceptional front-desk experience for patients and visitors, greeting them warmly and guiding them through check-in and phone inquiries. The role requires at least one year in a receptionist or customer service setting; healthcare experience is a plus.

Strong communication, multitasking, and proficiency with Microsoft Outlook, Excel, and Word are essential.

Qualifications

• A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required.
• Previous experience in a healthcare setting preferred but not necessary.
• High School diploma or equivalent is preferred.

Responsibilities

• Greet patients and visitors and provide a welcoming, helpful experience at the front desk and on the phone.
• Deliver exceptional customer service and assist with patient needs and inquiries.
• Collaborate with care teams to support smooth patient flow.

Skills

Customer service

Multitasking

Communication

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology

EpicCare

Education

High School diploma or equivalent

Tools

EpicCare

Job description

Froedtert Health in Milwaukee is seeking a Patient Access Service Representative (PASR) to deliver an exceptional front-desk experience for patients and visitors, greeting them warmly and guiding them through check-in and phone inquiries. The role requires at least one year in a receptionist or customer service setting; healthcare experience is a plus.

Strong communication, multitasking, and proficiency with Microsoft Outlook, Excel, and Word are essential.