Customer Returns and Shipping Associate

Staples; Norwood (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

401(k) plan with company match

Dental and vision insurance

Associate discounts

Job summary

Staples in Norwood, MA is seeking a Customer Returns and Shipping Associate to support shipping needs and unpackaged returns in-store. The role emphasizes customer service, teamwork, and a positive store culture, with immediate hiring and training provided.

Responsibilities include handling all Full-Serve Shipping and Returns tasks, assisting customers with shipping options, maintaining the shipping area, and ensuring supplies are stocked. Staples does not sponsor work visas for this position.

Qualifications

• Flexible schedule based on store needs.
• Ability to engage customers and drive additional sales.
• Able to lift up to 100 pounds.
• Strong attention to detail and multi-tasking.
• Collaborate and work cooperatively in a fast-paced environment.
• Manage conflict in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for shipping and returns, e.g., Amazon returns and UPS shipments.
• Explain different shipping options by engaging with customers and identifying needs.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive shopping environment.
• Use basic selling skills to present solutions to customers.
• Be flexible with duties (online pick-ups, cleaning, etc.).

Skills

Flexible schedule

Customer engagement

Lifting 100 lbs

Attention to detail

Team collaboration

Conflict management

Integrity

Job description

Customer Returns and Shipping Associate Staples

Address 991 Providence Highway, Norwood, MA, 02062, US

Compensation $15.30 - $15.55/hour

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Staples does not sponsor applicants for work visas for this position.

Essential skills and experience

• Able to work a flexible schedule based on the store’s needs
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Customer Returns and Shipping Associate Staples