Customer Returns and Shipping Associate (Danvers, MA)

Staples; Danvers (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Career development program

401(k) plan with company match

Medical, dental, vision insurance

Employee discounts

Job summary

Staples in Danvers, MA is hiring a Customer Returns and Shipping Associate. The role involves helping customers with shipping needs and unpackaged returns in-store, providing friendly service and facilitating returns with carriers.

Full-time position with training provided. Benefits include PTO, weekly pay, and opportunities for career development. Staples emphasizes a team-oriented retail culture and immediate hiring.

Qualifications

• Customer service experience in retail preferred.
• Able to lift up to 100 pounds.
• Flexible schedule based on store needs.
• Strong attention to detail and organization.
• Ability to work in a fast-paced environment.
• Ability to engage customers and drive sales.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Customer service

Communication

Teamwork

Multitasking

Lift up to 100 lbs

Honesty and integrity

Conflict management

Job description

Customer Returns and Shipping Associate (Danvers, MA) Staples

Compensation $15.60 - $15.85/hour

Schedule Full time

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

Associate discounts on in-store and online merchandise, services and warranty plans

Discounts at hundreds of retailers, restaurants and more

401(k) plan with a company match

Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

Engage in and identify customer needs for shipping and explain different shipping options

Maintain the Shipping area to ensure efficient processing and storage of packages

Ensure supplies required to process Ship and Returns are in stock

Provide exceptional customer service to create a positive, inviting environment for customers

Understand and use basic selling skills to engage and present solutions

Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs

Must be able to engage with customers and understand their needs to drive additional sales

Ability to lift/push/move materials up to the 100-pound range

Strong attention to detail, organization, ability to multi-task and manage priorities

Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.