Flexible Lab & Member Support Specialist

onemedical; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

One Medical is seeking a Float Phlebotomist/Administrative Assistant to deliver high-quality venipuncture and administrative support for senior health members. You’ll be the first point of contact, set the tone for an exceptional patient experience, and help ensure smooth office operations across multiple locations.

You will combine clinical technique with strong communication, empathy, and teamwork to overcome barriers to care and support providers and the patient journey.

Qualifications

• Excellent interpersonal and communication skills.
• Strong patient service orientation and empathy.
• Ability to work across clinical and administrative tasks.

Responsibilities

• Use impeccable C-I-CARE framework in patient interactions to ensure a positive in-office experience.
• Provide venipuncture services for a pediatric to geriatric population.
• Perform and assist with extended scope duties: non-blood collection, EKGs, vitals, ear lavages, vaccines, PPD tests, swabs.
• Maintain proper specimen labeling, handling, processing, inventory upkeep and sterilization.
• Answer patient messages, follow up on lab cases, and assist providers with clerical duties and DOH reporting.
• Handle front-of-house duties: check in/out, insurance verification, printing, prep tests, organizing supplies.

Skills

Venipuncture

Patient service

Communication

C-I-CARE framework

Team collaboration

Tools

Slack

G-Suite

Zoom

EMR

Circulation

RingCentral

Job description

One Medical is seeking a Float Phlebotomist/Administrative Assistant to deliver high-quality venipuncture and administrative support for senior health members. You’ll be the first point of contact, set the tone for an exceptional patient experience, and help ensure smooth office operations across multiple locations.

You will combine clinical technique with strong communication, empathy, and teamwork to overcome barriers to care and support providers and the patient journey.