Community Experience Concierge — Flexible Hours

YMCA of Metropolitan Chicago; Crystal Lake (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

The YMCA of Metropolitan Chicago is seeking a Community Concierge to serve as the face of the Y in Crystal Lake, IL. You will greet members, respond to inquiries, process transactions, and support facility operations with a welcoming, solution-oriented approach.

You will engage with diverse community members, anticipate their needs, and contribute to an inclusive, safe environment. Flexible hours, including weekends/holidays, are required to meet program demands.

Qualifications

• Must be at least 18 years old
• High school diploma or GED required
• Ability to work flexible hours, including weekends and holidays
• Strong verbal, written and interpersonal communication skills
• Bilingual English/Spanish highly preferred

Responsibilities

• Greet members and guests, making them feel welcome and engaged
• Answer phone and email inquiries promptly
• Process transactions and support point-of-service activities
• Maintain cleanliness and order of community spaces in collaboration with leadership
• Anticipate needs and deliver exceptional customer experiences inside the facility
• Assist with inventory and stocking of supplies as needed
• Perform other duties as assigned

Skills

Customer service

Verbal communication

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

The YMCA of Metropolitan Chicago is seeking a Community Concierge to serve as the face of the Y in Crystal Lake, IL. You will greet members, respond to inquiries, process transactions, and support facility operations with a welcoming, solution-oriented approach.

You will engage with diverse community members, anticipate their needs, and contribute to an inclusive, safe environment. Flexible hours, including weekends/holidays, are required to meet program demands.