Fleet Tech Customer Service Pro

Fleetworthy

United States

On-site

USD 36,000 - 48,000

Full time

4 days ago

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Job summary

Fleetworthy is seeking a Customer Service Representative to build strong relationships with customers by delivering professional, friendly, and solutions-focused support across phone, live chat, and email. You will be the first contact for inquiries, resolve issues including billing, update customer accounts in our CRM, collaborate with teammates, and contribute to continuous improvement.

Requires an associate degree and 1–2 years in multi-channel support; bilingual English/Spanish is preferred

Qualifications

Associate degree required; bachelor’s degree preferred.
1–2 years of customer service or client-facing experience in a multi-channel environment.
Strong communication and problem-solving abilities; bilingual English/Spanish preferred.
Organized, detail-oriented, and capable of building trust quickly.
Ability to collaborate with teammates and mentor others when appropriate.

Responsibilities

Serve as the first point of contact for customer inquiries via phone, chat, and email.
Investigate and resolve customer issues, including billing questions, and escalate when needed.
Maintain and update customer accounts in CRM with accuracy and attention to detail.
Collaborate with peers to deliver timely resolutions and a seamless experience.
Contribute to team initiatives and continuous improvement efforts.