Remote Multichannel Customer Support Specialist

Fleetworthy; Northern (KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Fleetworthy is seeking a remote Customer Service Representative to build strong relationships with customers via phone, chat, and email, delivering professional, friendly, and solution-focused support. You will engage with fleet accounts, owner-operators, and consumers, upholding accuracy, care, and service excellence.

The role requires 1–2 years in customer service, proficiency with MS Office and CRM systems (Salesforce desirable), and excellent communication in a fast-paced environment.

Qualifications

• Associate degree in business, communications, or related field is required; bachelor’s degree preferred.
• 1–2 years of customer service or client-facing experience in multi-channel support.
• Excellent verbal and written communication; able to de-escalate tense situations.
• Proficient with MS Office; familiarity with Salesforce or similar CRM is a plus.
• Bilingual English/Spanish is a preference, but not required.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication.
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Skills

Customer service

Multi-channel support

Communication skills

MS Office

Bilingual English/Spanish (preferred)

Education

Associate degree in Business, Communications, or related field

Tools

Salesforce

CRM systems

Excel

Job description

Fleetworthy is seeking a remote Customer Service Representative to build strong relationships with customers via phone, chat, and email, delivering professional, friendly, and solution-focused support. You will engage with fleet accounts, owner-operators, and consumers, upholding accuracy, care, and service excellence.

The role requires 1–2 years in customer service, proficiency with MS Office and CRM systems (Salesforce desirable), and excellent communication in a fast-paced environment.