Fleet Services Specialist II: Dispatch & Customer Care

Cox Automotive Inc.; Indianapolis (IN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Vote time off

Jury duty leave

Parental leave

Job summary

Cox Automotive Inc. is hiring a Fleet Services Specialist II in Indianapolis. You will support billing, manage maintenance workflows, document interactions, and schedule preventive maintenance with field teams to ensure smooth operations and customer satisfaction.

The role emphasizes strong communication, organization, and familiarity with fleet systems; on-site work with competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED with relevant field experience.
• Strong verbal and written communication skills.
• Ability to collaborate cross-functionally and maintain records clearly.
• Excel and data entry proficiency; quick learner of new systems.
• Interest in fleet maintenance or transportation helpful.

Responsibilities

• Assist with the billing process across markets.
• Manage maintenance transactions and customer handoffs to repair techs.
• Document interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external clients.
• Schedule preventative maintenance and coordinate with field operations.
• Identify opportunities to optimize dispatching and scheduling.

Skills

Communication

Excel

Data entry

Problem solving

Organization

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Automotive Inc. is hiring a Fleet Services Specialist II in Indianapolis. You will support billing, manage maintenance workflows, document interactions, and schedule preventive maintenance with field teams to ensure smooth operations and customer satisfaction.

The role emphasizes strong communication, organization, and familiarity with fleet systems; on-site work with competitive hourly pay and benefits.