Fleet Services & Billing Specialist II

Cox-Fleet-; Addison (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Cox Fleet in Indianapolis is seeking a Fleet Services Coordinator II to support the growth of our fleet maintenance services across markets. You will assist with billing, coordinate maintenance dispatches, and maintain accurate customer communications to ensure smooth operations.

The role requires strong Excel and data-entry skills, the ability to work with Field Operations to assign the right technicians, and a focus on delivering excellent service to internal and external customers.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills; ability to communicate across all levels of the organization.
• Proven track record to collaborate cross-functionally and build positive relationships with cross-functional partners.
• Excellent organizational skills and ability to balance multiple tasks.
• Strong Excel and data entry skills; ability to learn new platforms (FSCA IT Systems, Web Wrench, MobileFrame, RO Writer).
• Common knowledge of the trucking industry; experience with fleet maintenance or transportation is helpful.
• Ability to work independently and within a team.
• Excellent problem-solving skills; highly organized with strong follow-through.

Responsibilities

• Assist with the billing process in all markets in area.
• Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in control of the repair technician.
• Provide excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customers approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals.
• Coordinate with Field Operations to schedule the right technicians to accounts for a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance to create a steady pipeline of work.
• Develop and improve company capabilities in Dispatching and Service Scheduling.
• Perform additional duties and special projects as assigned.

Skills

Verbal communication

Written communication

Cross-functional collaboration

Organizational skills

Excel

Data entry

Fleet industry knowledge

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet in Indianapolis is seeking a Fleet Services Coordinator II to support the growth of our fleet maintenance services across markets. You will assist with billing, coordinate maintenance dispatches, and maintain accurate customer communications to ensure smooth operations.

The role requires strong Excel and data-entry skills, the ability to work with Field Operations to assign the right technicians, and a focus on delivering excellent service to internal and external customers.