Fleet Services & Billing Specialist II: Customer Success

Cox Automotive; Addison (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Cox Fleet is a leading mobile maintenance provider based in Indianapolis, offering on-site services nationwide for a wide range of trucks and trailers. We are expanding our team with a Fleet Services Coordinator II to support growth and ensure efficient dispatch and scheduling across field operations.

The role emphasizes accurate documentation, customer service, and collaboration with technicians to maintain optimal fleet performance.

Qualifications

• High School Diploma/GED with relevant experience or equivalent combinations.
• Excellent verbal and written communication; ability to communicate at all levels.
• Strong organizational skills and the ability to balance multiple tasks.

Responsibilities

• Assist with dispatching and service scheduling to optimize technician allocation.
• Document customer interactions accurately in Cox Fleet systems.
• Collaborate with Field Operations to coordinate technicians across accounts.
• Schedule preventative maintenance and drive repeat business.

Skills

Verbal & written communication

Cross-functional collaboration

Organizational skills

Excel & data entry

Independence & teamwork

Problem solving

Follow-through

Education

High School Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is a leading mobile maintenance provider based in Indianapolis, offering on-site services nationwide for a wide range of trucks and trailers. We are expanding our team with a Fleet Services Coordinator II to support growth and ensure efficient dispatch and scheduling across field operations.

The role emphasizes accurate documentation, customer service, and collaboration with technicians to maintain optimal fleet performance.