Fleet Services Coordinator II - Scheduling & Client Care

Cox Automotive Canada; Portland (OR); In loco; USD 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Descrizione del lavoro

Cox Fleet is hiring a Fleet Services Coordinator II to support billing and maintenance scheduling for fleets across markets. The role emphasizes customer service, cross-functional collaboration, and accurate documentation in Cox Fleet IT systems.

The ideal candidate will have a HS diploma or GED with relevant experience, strong Excel/data-entry skills, and the ability to manage multiple tasks while maintaining professional communication across teams.

Competenze

• HS diploma or GED with 3 years in a related field, or a different combination with equivalent experience.
• Excellent verbal and written communication; ability to collaborate cross-functionally.
• Strong organizational skills and multi-tasking abilities.
• Proficient in Excel and data entry; able to learn Cox Fleet IT systems.

Mansioni

• Assist with the billing process in all markets in area
• Manage the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Provide excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate with Field Operations to schedule technicians to accounts for a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a pipeline of work for each technician
• Continuously develop and improve Dispatching and Service Scheduling capabilities
• Additional duties and special projects as assigned

Conoscenze

Customer service

Cross-functional collaboration

Excel

Data entry

Problem solving

Formazione

High School Diploma/GED

Strumenti

Web Wrench

MobileFrame

RO Writer

Cox Fleet IT Systems

Descrizione del lavoro

Cox Fleet is hiring a Fleet Services Coordinator II to support billing and maintenance scheduling for fleets across markets. The role emphasizes customer service, cross-functional collaboration, and accurate documentation in Cox Fleet IT systems.

The ideal candidate will have a HS diploma or GED with relevant experience, strong Excel/data-entry skills, and the ability to manage multiple tasks while maintaining professional communication across teams.