Fleet Services & Billing Coordinator II

Cox Automotive Inc.; Phoenix (AZ); Sur place; USD 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

PTO

Holidays

Bereavement leave

Voting leave

Jury duty leave

Military leave

Parental leave

Résumé du poste

Cox Fleet is hiring a Fleet Services Coordinator II to support growth in the Houston area. The role focuses on billing, scheduling maintenance, and coordinating with field operations to ensure the right technicians are assigned to accounts.

Ideal candidates will have a HS diploma or higher, 3+ years in related fields or equivalent, strong communication, and proficient Excel/data entry skills with ability to learn Cox Fleet IT systems (Web Wrench, MobileFrame, RO Writer).

Qualifications

• HS Diploma/GED and 3 years' related experience, or alternative with relevant discipline and up to 1 year, or 5 years' related field experience.
• Excellent verbal and written communication skills; ability to communicate at all levels.
• Proven track record to collaborate cross-functionally and build relationships.
• Excellent organizational skills and ability to balance many tasks.
• Strong Excel and data entry skills; ability to learn Cox Fleet IT Systems (Web Wrench, MobileFrame, RO Writer).
• Knowledge of the trucking industry or fleet maintenance helpful.

Responsabilités

• Assist with billing process in all markets in area.
• Manage follow-up maintenance transactions lifecycle from origination to custody of repair technician.
• Document accurately in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external calls.
• Obtain customer approval for repairs and services.
• Schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign technicians.
• Encourage customers to schedule repairs to maintain a steady workflow.
• Develop and improve Dispatching and Service Scheduling capabilities.
• Perform additional duties and special projects as assigned.

Connaissances

Excel

Data entry

Communication

Organization

Problem-solving

Formation

High School Diploma/GED

Outils

Web Wrench

MobileFrame

RO Writer

Description du poste

Cox Fleet is hiring a Fleet Services Coordinator II to support growth in the Houston area. The role focuses on billing, scheduling maintenance, and coordinating with field operations to ensure the right technicians are assigned to accounts.

Ideal candidates will have a HS diploma or higher, 3+ years in related fields or equivalent, strong communication, and proficient Excel/data entry skills with ability to learn Cox Fleet IT systems (Web Wrench, MobileFrame, RO Writer).