Fleet Services & Billing Coordinator II

Manheim Dallas-Fort Worth; Addison (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Fleet is hiring a Fleet Services Coordinator II to support operations across markets. You will assist billing, manage the maintenance lifecycle, and ensure accurate documentation in Cox Fleet systems.

You will deliver exceptional customer service, coordinate with Field Operations to assign technicians, and proactively schedule preventative maintenance to generate steady workflow and reliable service.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field or an equivalent combination of education and experience.
• Excellent verbal and written communication skills; ability to communicate at all levels.
• Proven track record to collaborate cross-functionally and build positive relationships.
• Excellent organizational skills and ability to balance many tasks.
• Strong Excel and data entry skills; ability to learn Cox Fleet IT systems.
• Knowledge of trucking industry or fleet maintenance is helpful.

Responsibilities

• Assist with the billing process in all markets.
• Manage the follow-up maintenance transactions lifecycle from origination until custody of the repair technician.
• Document customer contacts in Cox Fleet systems with accuracy.
• Provide excellent customer service for all internal and external calls.
• Coordinate scheduling with Field Operations to assign technicians.
• Proactively schedule preventative maintenance to drive repeat business.
• Support dispatching and service scheduling improvements.

Skills

Excel

Customer service

Communication

Organization

Problem-solving

Data entry

Teamwork

Education

High School Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Cox Fleet IT Systems

Job description

Cox Fleet is hiring a Fleet Services Coordinator II to support operations across markets. You will assist billing, manage the maintenance lifecycle, and ensure accurate documentation in Cox Fleet systems.

You will deliver exceptional customer service, coordinate with Field Operations to assign technicians, and proactively schedule preventative maintenance to generate steady workflow and reliable service.