Fleet Service Scheduler & Customer Liaison

Penske Truck Leasing Co., L.P.; Lubbock (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Texas to schedule preventative maintenance and coordinate outside repairs. The role focuses on planning and managing the shop work plan to maximize efficiency and customer satisfaction.

You will communicate with customers regarding updates, billing concerns, and service issues. The position requires 2 years of customer service and hands-on mechanical experience, plus potential supervisory responsibilities.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske guidelines and safety policies.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling

Diagnostic programs

Education

High School diploma or equivalent

Associates/Bachelors preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Texas to schedule preventative maintenance and coordinate outside repairs. The role focuses on planning and managing the shop work plan to maximize efficiency and customer satisfaction.

You will communicate with customers regarding updates, billing concerns, and service issues. The position requires 2 years of customer service and hands-on mechanical experience, plus potential supervisory responsibilities.