Fleet Service Scheduler & Customer Care Coordinator

Penske; Millville (NJ); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Benefits plan

Job summary

Penske is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan at the Millville, NJ facility.

You will plan daily and weekly workforce, balance customer needs, parts availability, and technician skills to maximize service and productivity. The role requires hands-on mechanical understanding and strong customer communication.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must follow Penske policies and safety standards (DOT/OSHA).
• Regular, predictable, full attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers on maintenance updates and billing concerns.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Undertake other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service administration

Safety awareness

Education

High School diploma or equivalent

Associates/Bachelors preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan at the Millville, NJ facility.

You will plan daily and weekly workforce, balance customer needs, parts availability, and technician skills to maximize service and productivity. The role requires hands-on mechanical understanding and strong customer communication.