Service Scheduling Lead: Customer Care & Ops

Penske Truck Leasing Co., L.P.; Burlington (NJ); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Benefits package

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Burlington, NJ facility. The role focuses on scheduling preventative maintenance, coordinating outside repairs, and managing the shop work plan to deliver reliable service.

The position requires strong customer service skills, hands-on mechanical experience, and the ability to coordinate multiple stakeholders. Travel and a commitment to safety and DOT/OSHA policies are expected.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, unscheduled repairs, parts, technician skills and work hours to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Assist with other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service department administration

Education

High School diploma

Associates/Bachelor preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator at our Burlington, NJ facility. The role focuses on scheduling preventative maintenance, coordinating outside repairs, and managing the shop work plan to deliver reliable service.

The position requires strong customer service skills, hands-on mechanical experience, and the ability to coordinate multiple stakeholders. Travel and a commitment to safety and DOT/OSHA policies are expected.