Service Scheduling & Customer Care Lead

Penske Truck Leasing Co., L.P.; Millville (NJ); On-site; USD 34,000 - 44,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Millville, NJ seeks a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs and manage the shop work plan.

You will work with customers to provide updates, ensure parts availability, and support the service department with scheduling programs and documentation. This role emphasizes safety, attendance, and the ability to travel as needed.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must comply with Penske safety and maintenance policies (DOT/OSHA).
• Regular, predictable, full attendance is essential.
• Willingness to travel, work at required location, and pass background/drug screening required.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, parts availability, technician skills and work hours to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Scheduling programs

DOT/OSHA compliance

Education

High School diploma or equivalent

Associate/Technical/Bachelor degree preferred

Job description

Penske Truck Leasing Co., L.P. in Millville, NJ seeks a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs and manage the shop work plan.

You will work with customers to provide updates, ensure parts availability, and support the service department with scheduling programs and documentation. This role emphasizes safety, attendance, and the ability to travel as needed.