Customer-Focused Maintenance Scheduler

Penske Truck Leasing; Millville (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator at its Millville, NJ facility. You will help schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to keep customers satisfied.

Responsibilities include forecasting daily/weekly workload, communicating updates to customers, ensuring parts availability, and supervising service administration. A background in customer service and hands-on mechanical experience is preferred.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with Penske management instructions.
• The associate must perform all work adhering to DOT, OSHA, and Penske safety policies.
• Regular, predictable attendance is essential.
• Willingness to travel and pass background/drug screening is required.

Responsibilities

• Develop daily and weekly workforce plans to maximize productivity.
• Communicate maintenance updates and billing concerns to customers.
• Assure that Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Hands-on mechanical experience

Supervisory experience

Service department administration

DOT/OSHA safety compliance

Willingness to travel

Education

High School diploma or equivalent

Associates/Bachelors preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator at its Millville, NJ facility. You will help schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to keep customers satisfied.

Responsibilities include forecasting daily/weekly workload, communicating updates to customers, ensuring parts availability, and supervising service administration. A background in customer service and hands-on mechanical experience is preferred.