Fleet Ops Lead: Driver Training & Service Excellence

AAA Northeast; Providence (RI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health Coverage

401k Match

Paid Time off

Tuition Reimbursement

AAA Membership

Wellness Incentives

Job summary

AAA Northeast in Providence, RI is seeking a Fleet Supervisor to manage day-to-day activities of Fleet drivers, coordinate service delivery, and reinforce world-class Five Diamond Service while ensuring safety and policy compliance.

You will interview, train, and evaluate staff; handle overtime approvals; perform vehicle inspections; resolve service issues; and support maintenance and inventory. The role offers a strong compensation package and benefits.

Qualifications

• Associate's degree required or 3–4 years of relevant work experience.
• 1–3 years on-the-job tow experience required.
• Supervisory experience preferred.
• Active and valid driver's license issued by a single state or jurisdiction required.
• DOT card pre-hire and as a current employee within 1 year required.

Responsibilities

• Oversees the daily activity of Fleet drivers, monitoring to ensure world‑class service and safety while approving overtime as needed.
• Delivers onboarding and refresher training on policies, procedures, and safety; fosters relationships with members.
• Resolves service issues, protects property, and advises management on recurring problems.
• Performs daily driver and vehicle inspections; ensures uniforms and trucks meet Club policies.
• Investigates driver injuries and supports preventive safety measures; informs Safety Manager as needed.
• Maintains periodic inventory checks and informs management of reorder status.
• Responds to road service calls for mechanical assistance.
• Opens/closes the Fleet Operations Center as scheduled; ensures secure facilities.
• Performs other duties as assigned.

Skills

Supervisory experience

Driver's license

Hiring and training

Education

Associate's Degree

Job description

AAA Northeast in Providence, RI is seeking a Fleet Supervisor to manage day-to-day activities of Fleet drivers, coordinate service delivery, and reinforce world-class Five Diamond Service while ensuring safety and policy compliance.

You will interview, train, and evaluate staff; handle overtime approvals; perform vehicle inspections; resolve service issues; and support maintenance and inventory. The role offers a strong compensation package and benefits.