Fleet Operations Lead — World‑Class Service

Aaa-Northeast; Providence (RI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Dental and vision options

6% 401k match

Paid Time Off: 3 weeks vacation, 12?

Wellness incentives

Tuition reimbursement

Free AAA membership

Insurance discounts

Travel/other incentives

Job summary

AAA Northeast in Providence, RI seeks a Fleet Operations Supervisor to oversee daily driver activities, train staff, and uphold safety and service standards. You will interview candidates, recommend hires, and continuously develop the team to deliver world-class AAA service.

You will monitor compliance, conduct on-the-job training, and accompany drivers on service calls while maintaining strong relationships with members.

Qualifications

• Associate's Degree required.
• 3-4 years of relevant work experience required.
• 1-3 years on-the-job tow experience required.
• Supervisory experience preferred.
• Active and valid driver’s license from a single state or jurisdiction required.
• DOT card pre-hire and within 1 year of current employment required.

Responsibilities

• Oversee daily activity of Fleet drivers, ensuring world-class service and safety.
• Interview and hire; identify training needs and evaluate performance.
• Focus on Five Diamond Service and member satisfaction; review schedules and approve overtime as needed.
• Deliver new-hire and refresher training on-the-job and in the classroom; train on policies and safety; educate on AAA products.
• Accompany drivers on service calls to assess delivery quality.
• Investigate incidents; resolve problems; ensure driver safety and protect property.
• Perform daily inspections of drivers and vehicles; ensure uniforms and trucks meet policy.
• Inspect fleet accident sites; assist with accident forms and damage reports.
• Investigate injuries; coordinate safety and workers’ comp matters.
• Conduct periodic inventory checks; notify management on reorders.
• Respond to road service calls for mechanical assistance.
• Open/close Fleet Operations Center as scheduled; ensure building is secured.
• Other duties as assigned.

Skills

Supervisory exp

Hiring recommendations

Training delivery

Safety procedures

Customer service

Fleet operations

Education

Associate's Degree

Job description

AAA Northeast in Providence, RI seeks a Fleet Operations Supervisor to oversee daily driver activities, train staff, and uphold safety and service standards. You will interview candidates, recommend hires, and continuously develop the team to deliver world-class AAA service.

You will monitor compliance, conduct on-the-job training, and accompany drivers on service calls while maintaining strong relationships with members.