Fleet Operations Leader—Service Excellence & Growth

AAA Northeast; Millbury (MA); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Health coverage

6% 401k match

Paid time off

Tuition reimbursement

Free AAA membership

Insurance discounts

Job summary

AAA Northeast is seeking a seasoned Fleet Operations Manager to lead daily responsibilities and oversee roadside service delivery in assigned Fleet facilities. You will coach and mentor assistants and Fleet Supervisors to help reach sales goals while adhering to Automotive Services guidelines.

You will drive staffing, training, performance management, and budget planning. Your role emphasizes safety, DOT/OSHA compliance, vendor relationships, and cross-functional collaboration to optimize

Qualifications

• High School or GED required.
• 4-6 years minimum of experience in the automotive industry required, including some knowledge of logistics, transportation or service industry is Preferred.
• 4-6 years Management or supervisory experience required. Demonstrated leadership skills Required.
• Valid Driver's License Required
• DOT Medical Card Required

Responsibilities

• Provide leadership to the function and staff, ensuring proper staffing and training aligned with Club standards.
• Manage supervisory team to set performance and service quality expectations with technicians.
• Evaluate schedules for optimal coverage and cost-effective service delivery; approve overtime as needed.
• Oversee hiring, training, and performance management; collaborate with HR on salary actions.
• Ensure fleet maintenance, safety compliance, and asset management across regions.

Skills

Leadership

Operations management

Staff development

Budgeting

Vendor relationships

Education

High School or GED

Associate's Degree Preferred

Bachelor's Degree in Business Preferred

Job description

AAA Northeast is seeking a seasoned Fleet Operations Manager to lead daily responsibilities and oversee roadside service delivery in assigned Fleet facilities. You will coach and mentor assistants and Fleet Supervisors to help reach sales goals while adhering to Automotive Services guidelines.

You will drive staffing, training, performance management, and budget planning. Your role emphasizes safety, DOT/OSHA compliance, vendor relationships, and cross-functional collaboration to optimize