Fleet Operations & Dispatch Specialist

Socket.dev; Bloomfield (CT); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Plan

Paid Time Off

Paid Parental Leave

Job summary

NFI is seeking a Logistics Coordinator to provide direction across the Dedicated Fleet operation and assist the Project Manager where needed. The role involves load planning, dispatch, and coordinating with drivers and the invoicing team.

The ideal candidate has 2–3 years in logistics, proficiency with MS Office and TMW, and strong communication and problem-solving skills. A robust benefits package is offered.

Qualifications

• 2–3 years experience in logistics and/or transportation.
• Experience with MS Office and TMW is strongly desired.
• Excellent customer service, problem solving, communication and decision-making skills.
• Excellent oral and written communication skills.
• Ability to work efficiently and multitask.
• Willingness and availability to work extended hours if necessary.

Responsibilities

• Maintains positive and encouraging working relations with all drivers.
• Provides constant communications of service issues to appropriate personnel and departments (internal and external).
• Performs load planning, driver scheduling, and dispatch duties using Dedicated Fleet and Common Carrier resources.
• Coordinates daily data entry into NFI’s order-management system (TMW).
• Coordinates with home-office invoicing team to ensure timely and accurate weekly customer invoices.
• Ensures accurate and timely completion of daily and weekly tasks.
• Provides weekly KPI/performance data reports to internal and external parties.
• Coordinates daily scheduling of truck and trailer maintenance.
• Works with safety department on DriveCam, driver compliance and HOS issues.
• Assists Project Manager with implementing NFI’s Safety, Security and Labor policies.
• Assists and provides coverage throughout departments during vacations, holidays if necessary.
• Manages and maintains driver payroll.
• Audits and approves driver expense reports.
• Provides assistance to Project Manager wherever needed.

Skills

Logistics experience

MS Office

TMW

Customer service

Communication

Decision making

Multitasking

Extended hours readiness

Tools

TMW

MS Office

Job description

NFI is seeking a Logistics Coordinator to provide direction across the Dedicated Fleet operation and assist the Project Manager where needed. The role involves load planning, dispatch, and coordinating with drivers and the invoicing team.

The ideal candidate has 2–3 years in logistics, proficiency with MS Office and TMW, and strong communication and problem-solving skills. A robust benefits package is offered.