Fleet Follow-Up Specialist (Remote/Hybrid)

Cox Enterprises; Cherryville (NC); Hybrid; USD 21.000 - 31.000; Vollzeit

Benefits dieser Stelle

Healthcare options

401(k) retirement plan with company-m

Professional development opportunities

Parental leave and fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Zusammenfassung

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage fleet operations logistics, ensure vehicles are serviced promptly, and support customers by gathering and recording accurate information during calls.

Responsibilities include inbound calls, data entry, billing accuracy, and coordinating with service providers and dispatchers. Hybrid work is available for those near Cherryville, NC; remote options exist for others, with a competitive hourly wage.

Qualifikationen

• High school diploma or GED required.
• Strong customer service experience preferred.

Aufgaben

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Kenntnisse

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage fleet operations logistics, ensure vehicles are serviced promptly, and support customers by gathering and recording accurate information during calls.

Responsibilities include inbound calls, data entry, billing accuracy, and coordinating with service providers and dispatchers. Hybrid work is available for those near Cherryville, NC; remote options exist for others, with a competitive hourly wage.