Fleet Dispatch Specialist (24/7 Operations)

Cox Automotive; Minneapolis (MN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Bonus plans

Health insurance

401(k) match

Professional development

Parental leave

Pet insurance

Job summary

Cox Automotive is seeking a Dispatch Coordinator in Minneapolis to manage logistics for fleet operations and ensure timely dispatch of service providers, 24/7/365 coverage. The role involves coordinating events, confirming authorizations, and communicating ETAs to customers.

The ideal candidate has a strong dispatching background, multitasking abilities, and a flexible schedule to support a 24/7 environment. Training and professional development are provided as part of the role.

Qualifications

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• Strong knowledge of dispatching and multitasking.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Problem solving

Education

High school diploma or GED

Certification in related discipline

Job description

Cox Automotive is seeking a Dispatch Coordinator in Minneapolis to manage logistics for fleet operations and ensure timely dispatch of service providers, 24/7/365 coverage. The role involves coordinating events, confirming authorizations, and communicating ETAs to customers.

The ideal candidate has a strong dispatching background, multitasking abilities, and a flexible schedule to support a 24/7 environment. Training and professional development are provided as part of the role.