Fleet Dispatch Pro 24/7 Operations

Cox Automotive; Oakbrook Terrace (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Bonus plan

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Flexible time-off

Job summary

Cox Automotive seeks a Dispatch Coordinator to manage the fleet operations and ensure timely maintenance across a 24/7/365 environment. You will troubleshoot events, assign the nearest service provider, and keep customers informed of ETA and requirements.

Ideal candidates have 3+ years in dispatching or related maintenance, strong multitasking, and a proactive approach to problem solving within the automotive services sector.

Qualifications

• Minimum a high school diploma or GED with 3 years of dispatching experience in breakdown/maintenance (or equivalent combination).
• Strong knowledge of dispatching and multitasking.
• Preferred degree in related discipline or industry experience.

Responsibilities

• Coordinate and manage the logistics of fleet operations to ensure vehicles are maintained and repaired promptly.
• Assess and assign all open events.
• Verify proper authorization to dispatch events.
• Assign the nearest service provider for requested repairs.
• Advise customers of ETA and follow their requirements.
• Inform supervisor on duty of delays or repair issues.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Problem solving

Education

High school diploma or GED

Advanced degree or certification in related discipline

Job description

Cox Automotive seeks a Dispatch Coordinator to manage the fleet operations and ensure timely maintenance across a 24/7/365 environment. You will troubleshoot events, assign the nearest service provider, and keep customers informed of ETA and requirements.

Ideal candidates have 3+ years in dispatching or related maintenance, strong multitasking, and a proactive approach to problem solving within the automotive services sector.