Fleet Dispatch Operations Manager (Remote/Hybrid)

Cox Enterprises; Indianapolis (IN); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Vacation with pay

Paid holidays

Wellness benefits

Job summary

Cox Fleet is seeking an experienced leader to manage a team in a remote US role. This position emphasizes operational excellence, coaching, and recruiting, with access to an incentive program based on performance.

The ideal candidate will have a Bachelor's degree in a related field plus 6+ years in a related area, with at least 1 year in a leadership role. Experience in automotive fleet management is preferred. US-based applicants only.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• At least 1 year of experience in a management/leadership role.
• Experience in the automotive industry or fleet management preferred.
• Experience supporting process and operational excellence.
• Excellent relationship building, networking, communication and interpersonal skills.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Strong problem solving and negotiation skills.

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in areas of operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in areas of personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with Human Resources Staff Members in the recruiting process including conducting interviews and making recommendations for new hires and promotions.
• Collaborate with Human Resources and other management staff members in areas of wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact when necessary with a customer or vendor in making decisions to ensure the proper handling of an event.
• Other duties and projects as assigned.

Skills

Leadership

Communication

Team management

Problem solving

Negotiation

Education

Bachelor's degree in a related discipline

Master's degree

Ph.D.

Job description

Cox Fleet is seeking an experienced leader to manage a team in a remote US role. This position emphasizes operational excellence, coaching, and recruiting, with access to an incentive program based on performance.

The ideal candidate will have a Bachelor's degree in a related field plus 6+ years in a related area, with at least 1 year in a leadership role. Experience in automotive fleet management is preferred. US-based applicants only.